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   ocr: PERCENTAGE OF HELP DESKS WITH JUISQURCERPRGICEPANION 50% 40% 30% 20% 10% 0% 1995 1996 1997 1998 Source: Garter Group Figure 1e The Gartner Group 1 bullish OTI the future of the help desk ontsourcing market. However, the firm predicts that an aCreRSE 27 outtasking or the assumption a pzartawer job functions on thie part of the fech support QusOuTCINg provider, will be a promnent feature of this landscape,